Server Hosting & IT Solutions FAQ

Backups run on automated, customizable schedules—ranging from hourly snapshots to daily deltas. Data is encrypted using AES-256 and stored offsite in our secure Accra-based data centers.

Backups are copies of individual files or databases used to restore lost data. Disaster recovery is a comprehensive plan and infrastructure set up to restore complete operational servers and systems quickly after a major outage.

Enterprise cloud computing delivers on-demand computing resources—including virtual servers, high-speed storage, networking, and databases—over a secure network. Instead of investing in and maintaining costly physical on-premise hardware, your business provisions virtualized infrastructure that scales instantly with demand.

Hosting cloud applications in Accra provides ultra-low latency (< 10ms round-trip ping across local networks), ensuring significantly faster response times for local users and branch offices compared to overseas data centers in Europe or the US, which frequently experience 120ms to 180ms latency.

Our cloud environment runs on virtualized server hardware protected by battery backup (UPS) and standby generator power to ensure continuous uptime during local power interruptions.

Yes. We design and manage hybrid cloud architectures that securely interconnect your existing physical office hardware with our scalable virtual private cloud (VPC) environments using dedicated encrypted VPN tunnels or direct point-to-point connections.

We offer transparent, predictable monthly billing denominated in Ghana Cedis (GHS). This shields your operational budget from US Dollar exchange rate volatility, overseas international card charges, and unexpected bandwidth surcharges.

No. Dedicated VPS hosting gives you guaranteed, unshared resources on a virtualized server, while a dedicated server is an entire physical machine. VPS offers similar resource guarantees at a lower cost.

Yes. While Server Hosting Solutions (SHS) is based in Ghana, we work with clients internationally and are actively expanding our support for businesses outside the region.

Enterprise-ready refers to the reliability, control, and support standards we hold ourselves to — not the price. We built our plans to make that level of service accessible to businesses of any size.

Dedicated VPS gives you full root access and you (or your team) manage the server. Managed VPS hosting includes server management and maintenance handled by our team. See our Managed VPS Hosting page for details.

We offer multi-channel technical support via telephone (+233 302 546 537), direct WhatsApp engineering hotline (+233 207 036 221), and email (info@serverhostingltd.com) with 24/7 proactive infrastructure monitoring and priority response for urgent issues.

Our managed VPS service handles complete server provisioning, OS configuration, ongoing security and kernel patches, round-the-clock uptime monitoring, automated offsite backups, and direct engineer support.

Dedicated VPS gives you unshared compute resources with root access where your team handles server maintenance. Managed VPS includes the same isolated performance, but our certified engineers handle administration, updates, backups, and monitoring for you.

Yes. Small and growing businesses without dedicated in-house system administrators benefit most from managed hosting because it prevents security incidents, data loss, and unmanaged downtime without the expense of hiring full-time staff.

We perform automated daily snapshot backups stored in isolated secondary storage. If an update fails or data corruption occurs, our team can restore your environment quickly with minimal disruption.

Managed clients receive priority multi-channel technical support via telephone (+233 302 546 537), direct WhatsApp engineering hotline (+233 207 036 221), and email (info@serverhostingltd.com) with 24/7 proactive incident response.

We manage the entire migration cycle—from initial tenant creation and data transfer (emails, files, calendars) to final domain linkage. We minimize business disruption and ensure no data is lost.

We configure Entra ID security policies, enable mandatory Multi-Factor Authentication (MFA), establish spam/phishing filters, set up data loss prevention rules, and configure remote device wiping capabilities.

A professionally designed network prevents bottlenecks, optimizes data flow, and establishes security boundaries. It ensures stable communication, accommodates new hardware, and supports secure remote access without performance loss.

Yes, network deployment includes firewall configuration, VLAN segmentation, intrusion prevention systems, secure VPN tunnels, and Wi-Fi access policies to protect your local network traffic.

Server colocation allows your business to place your own physical server, storage unit, or network equipment inside our secure, dedicated server room in Accra. You keep full ownership and administrative control over your equipment, while we provide the secure rack space, dual PDU power feeds with UPS and generator backup, air conditioning, and dedicated internet connectivity.

Your organization retains 100% ownership and administrative access to your servers, operating systems, and data. SHS provides the physical hosting environment: secure rack mounting, dual PDU power distribution, cooling, and dedicated network access.

We offer flexible space based on your equipment size, from individual rack units (1U, 2U, or 4U) for single servers or firewalls, up to larger dedicated rack shelf space for businesses with multiple machines.

Our rack space features dual PDUs (Power Distribution Units) supported by Uninterruptible Power Supplies (UPS) and a standby generator to provide power redundancy for dual-corded servers during grid outages. For connectivity, we provide dedicated high-speed internet links ensuring stable, uncontended remote and local access.

Yes. Our technical team in Accra is available to assist with hands-on physical tasks such as restarting a server, power cycling equipment, checking cables and status lights, or helping with initial rack installation.

We select modern, scalable architectures utilizing Node.js, Python, PostgreSQL, React, and Astro. We focus on lightweight frontend clients, robust backend APIs, and database efficiency.

Yes, we design and build secure REST or GraphQL APIs to link your custom web software with billing systems, CRMs, accounting tools, and external databases, enabling smooth data flow.

Our team manages OS installation and patching, server monitoring, user access control, log analysis, storage management, and regular security audits. We support Windows Server, Linux distributions, and hypervisor environments.

We employ 24/7 monitoring systems that track server metrics such as CPU usage, RAM utilization, and disk health. Alerts trigger proactive interventions before system anomalies develop into critical failures.

Yes, Mevo runs on secure cloud environments protected by SSL/TLS encryption in transit and AES-256 encryption at rest. Regular backups, continuous threat monitoring, and complete user audit trails protect against data tampering.

Mevo supports multi-user collaboration. You can assign specific access permissions and roles, allowing your accountant or tax partner to log in remotely, run audits, and generate financial statements.

Mevo manages the entire general ledger, accounts payable and receivable, automated client invoicing, recurring payment scheduling, expense logging, and real-time dashboard visualizations for rapid business decision-making.